Frontier Airlines may experience federal probe over alleged refusal to refund canceled flights

Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to investigate complaints that Frontier Airlines didn’t refund the price tag of flights canceled due to the coronavirus outbreak and made it practically not possible for folks to use vouchers for other flights while in the pandemic.

In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated his office had received above hundred complaints from Colorado and 29 other states regarding the Denver based low price carrier since March, over every other business.

People said Frontier refused to issue them a refund when flights had been canceled because of the pandemic, which Weiser mentioned violated department laws that refunds are thanks also when cancellations are thanks to situations beyond airlines’ management. Other people who received vouchers for using on succeeding flights after voluntarily canceling the travel plans of theirs were not able to redeem them. Some were rejected with the airline’s site and were unable to extend the 90 day time limit for applying them or were confined to utilizing the vouchers on simply one flight, he published. Still other people who sought guidance with the airline’s customer support line were recorded on hold for many hours and were disconnected regularly, he said.

Weiser claimed that the Department of Transportation was in the most effective spot to investigate the complaints and said it must issue fines of as much as $2,500 a violation when appropriate.

Chronic problem? DOT warns airlines? again? to issue refunds for canceled flights soon after getting 25,000 complaints

Businesses can’t be allowed to take advantage of consumers during the time and should be held accountable for deceptive and unfair conduct, he stated in a declaration.

Frontier said it has stayed in detailed compliance with department rules as well as regulations concerning flight modifications, refunds and cancellations.

Throughout the pandemic, Frontier Airlines has acted in fine faith to take care of the passengers of ours compassionately and fairly, the company said in a declaration.

Complaints about obtaining refunds from airlines surged this particular spring. In May, Chao requested airlines to be as flexible and considerate as you can to the requirements of passengers who face financial hardship.

In the department’s May atmosphere traveling consumer report, probably the most recent available, Frontier had the third-highest rate of overall complaints, trailing Hawaiian Airlines and United Airlines. The report counts only complaints from buyers who go through the difficulty of filing a criticism with the department, not people who just grumble to an airline.